Reviews are one of the strongest drivers of new bookings. ResortTribe collects guest reviews through the post-stay feedback flow and gives you tools to manage them.
- 1 Open the reviews area in the admin panel to see new feedback.
- 2 Read each review and respond promptly, especially to criticism.
- 3 Thank happy guests and acknowledge specifics they mention.
- 4 Use recurring complaints as a signal for maintenance or staff follow-up.
A calm, helpful reply to a negative review often reassures future guests more than a perfect score does.