Guest self-serve accounts

Let guests view, modify, and cancel their own reservations.

3 min read

Guests get their own account where they can manage bookings without calling the front desk. This frees up your staff while giving guests instant control.

What guests can do themselves

  • View upcoming and past reservations in one place
  • Modify dates or details when your policy allows it
  • Cancel a reservation and receive any policy-based refund
  • Review their full order history including store purchases

When you create a reservation for a caller, attach it to their guest account so it shows up the next time they log in.

Did this answer your question?

If you still need a hand, our assistant can help or connect you with the team.

ResortTribe Support

How can we help you today?

Hi! I'm the ResortTribe assistant. Ask me how to do something, or describe what you're stuck on.
Powered by AI