Check out departing guests

Close out stays, note site condition, and ready the site for turnover.

3 min read

A clean check-out keeps your availability accurate and helps the next guest arrive to a ready site.

  1. 1 Open the departures list for the day in the admin panel.
  2. 2 Confirm the guest has settled any outstanding balance or store charges.
  3. 3 Mark the reservation as checked out.
  4. 4 Record the site condition and raise a maintenance task if cleanup is needed.
  • Checking out releases the site so waitlisted or walk-up guests can be placed
  • Notes about damage or issues stay attached for follow-up
  • Post-stay feedback requests go out after the stay completes

If a site needs deep cleaning or repair, place a maintenance hold so it is not booked before it is ready.

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